The Tecnologia Blog
Our official blog with news, technology advice, and business culture.

4 Cybersecurity Takeaways from China’s Largest Data Breach
Cybersecurity drama strikes again as human error leads to China’s biggest data breach and perhaps the most significant hack of personal information in history.

Top 5 Tips for Solving the Email Security Problem
Ever review your email in the morning and wonder why there is so much spam coming through? It takes time to differentiate between the emails…

What You Shouldn’t Be Doing with Your Cybersecurity in 2023
Most people believe cybersecurity is highly complicated, ever-changing, and technical. They’re not wrong.

Heavy Equipment Manufacturer Finds Concrete Solutions
The award-winning curb extrusion equipment manufacturer, Power Curbers Companies, has been helping contractors construct barrier walls, sidewalks, curbs and…

5 Impactful Elements That Promote IT and Business Alignment
Running a business takes a lot of moving pieces and parts. Getting all these elements to work in tandem is what helps – or hinders – your objectives.

Healthy Supply Chain Management Positions UniWell for Growth
UniWell Laboratories, a contract manufacturing and packaging facility in Texas, is a leader in the development of nutraceuticals…

Simplifying and Securing Attachments in Sage X3
Files can be attached to any standard Sage X3 object-based function such as Sales Orders, Customers, Invoices, etc. through the Attachments button.

Next Generation ERP Brings Transformational Change to Dental Insurer
Since 1962, the nonprofit Hawaii Dental Service (HDS) has provided quality dental care to the community, growing to…

Financials Face-off: Sage 100 ERP vs. Cloud
Why now could be the right time to graduate to the cloud Is your Sage 100 on-premise ERP software helping you grow and compete—or is it holding you back?
Frequently Asked Questions
What are your two primary services?
Fully Managed IT Services – Tecnologia monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Cybersecurity
IT Consulting
Cloud Services
Network Connectivity (ISP Services)
What business problems do you solve?
By leading with IT strategy and compliance guidance, Tecnologia fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
What are your core services?
Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.
- vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency. - Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
- Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
- We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
- This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
- Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.
If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.
How are you different?
Tecnologia selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Tecnologia creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Most Tecnologia locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
How do you maximize responsiveness?
Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- ServicesCPA
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit